Contact us

How fast will you reply? We aim to answer every message within one business day. Billing and refund questions are usually handled the same day, because nobody likes waiting on money matters. If your question is about a restoration that didn't come out the way you hoped, include the approximate time you ran it and which tool you used (Standard, Conservative, Premium, Colourise, Upscale or Photos Alive) — that lets us find the job and re-run or refund it quickly.

What should I include in my message? The email address on your Photo Repair Lab account, a short description of what happened, and — if it's about a specific photo — which tool you used. You never need to re-attach the original photo; we can see the job on your account (results are kept for 30 days). For privacy or data-deletion requests, just write from the email address on the account and we'll take it from there.

Something failed and I lost credits? Failed jobs are refunded to your credit balance automatically. If the balance looks wrong, tell us the date and time and we'll reconcile it against the ledger — every credit movement on your account is recorded.

Gift card questions? If a voucher email hasn't arrived within a few minutes of payment, check the spam folder first, then message us with the purchaser's email — we can resend it instantly or redirect it to a corrected recipient address.